Diploma in Front Office Operations
There is a higher need for skilled labor than managers, according to surveys done to determine the need for trained personnel in the hotel industry. Hotels, restaurants, fast food restaurants, resorts, railroads, airlines, cruise lines, and other related businesses all need skilled workers to run their operations. In order to meet the demands of these companies, the National Council for Hotel Management offers five distinct trade certificates. These programs are well-liked by the student body because they immediately guarantee employment in the hospitality sector upon completion.
The foundational courses of Front Office Operation are the diploma programs. Students in the +2 system who have completed their 12th grade and have taken English as one of their subjects are eligible. After 1 years of the course, there will be 1years of industrial training. The courses are currently provided on an annual assessment structure that includes term-end exams at the end of the year. Midterm exams that combine theory and practicals are also given by the institutes.
Details of the Front Office Operations Course
- Staff management, operations, complaints, email processing, database administration, and public relations are all part of front office operations. The following skills are taught in the diploma program in front office operations:
- Management abilities: The front desk oversees a variety of services. Candidates are therefore instructed in people skills and management techniques.
- Organizational abilities: Front desk staff are responsible for a number of tasks. In order to multitask and retain efficiency in all of their tasks, students are thus taught organizational skills.
- Database storage: The front office is where all client databases are reported and kept. Database organization and storage best practices are taught to students.
- Public relations: At a restaurant or hotel, the front desk or reception is where customers first interact. They are an outlet's voice. Public relations is thus taught to students in order to satisfy the needs of the clients.
- Email management: People these days like to connect and communicate with outlets via email. Students are therefore taught how to view, manage, organize, and respond to emails.
- Compliance with complaints: The front office handles and communicates any complaints. Students receive instruction in handling consumer concerns and handling complaints.
- Staff management: The primary department responsible for managing staff management is the front office. As a result, hiring, training, reporting, and staff management are all topics covered in class.